Telemarketing Agents Wanted at Finchoice

Key Performance Areas

Meet sales objectives and revenue targets

• Ensure that the agreed sales and revenue targets are achieved in line with business requirements

Meet operational and quality efficiencies

• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
• Always ensure that any outstanding tasks are up to date
• Adhere to all service level agreements
• Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
• Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
• Always make sure that the correct information is relayed to customers
• Acquire and accurately capture all necessary information

Provide an exceptional customer experience

• Ensure a professional, polite and efficient service is offered by acting as an ambassador
• Take responsibility for each call by ensuring that advice is always given in the customers best interest
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
• Continuously work towards improving the customer experience and service delivery

Closing date for applications

13th August 2018

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent qualification

Experience & Skills

• Minimum of 1 year sales / telemarketing (outbound) experience within a Contact Centre
• Effective communication skills (verbal and written)
• Must be available to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (Email, Internet, Word and Excel)
• Excellent telephone etiquette

Attributes & Behaviours

• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication
• Team player but able to work independently

How to Apply for Telemarketing Agents Positions

Apply Online

Click Here to Access Vacancies

Then scroll to the end of the website and click on Work at Homechoice