Job Description
The aim of this position is to capture, process and maintain all information pertaining to client’s services accurately & timeously
Minimum Requirements:
- Matric
Skills & Attributes:
- Excellent verbal & written communication skills
- Computer literate – Excel essential
- Listener experience advantageous
- Excellent telephone skills
- Strong organization and supervisory skills
- Solid attention to detail to ensure accuracy of information
- Job Function:
- To receive from the admin co-coordinator all contracts, costing sheet and quotations for new and existing clients to capture with extreme care to ensure complete, accurate and reliable information regarding the client.
- To ensure that the quotation and the costing sheet to be handed to the Technical co-coordinator so that she/he can schedule the appointment for the client.
- To inform the admin coordinator timeously of all queries or incorrect information found on contract, costing sheet or quotation
- Ensure that all information is captured without errors, ensuring the accuracy and consistency of the data base which is pivotal to the success of the company.
- Ensure that all required data is captured correctly on listener.
- To ensure that all client application forms (CAF) are captured and filed daily.
- Provide customer record information to Dealers to commence installations and services.
- Ensure that all original contracts merged with client application forms are handed to the auditor on a daily basis after the clients profile has been captured and updated all other information on listener for all sales channels including Dealer contracts.
- Due Diligence Calls made to new Dealer clients to verify contract purchases and communicate to the Dealer Administrators
- Ensure that disciplinary code is adhered to at all times
- SOP’s must be upheld
- Meeting and keeping on agreed upon targets-Kemsley
- Ensure SOX compliance at all times.
- Review invoices to identify any errors before invoice delivery
- Maintain and update customers’ database.
- Improvise existing billing procedures to avoid recurrence of errors.
- Timeous Resolution of internal & external customer queries within the agreed departmental/business unit SLAs;
- To provide telephonic & written communication (feedback) to bank and region as & when the queries are resolved
- Ensure that the Big 5 principles are upheld at all times